Privacy Policy

At Parent to Parent, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and store it.
This policy explains what information we collect, how we use it, and your rights.
1. Who We Are
Parent to Parent is a registered charity offering support and connection to parents by parents. We’re based in the Vale of Glamorgan and our website is www.parenttoparent.net
If you have any questions about this policy, you can contact us at:
📧 connect.parenttoparent@gmail.com
2. What Information We Collect
We may collect personal information when you:
•    Fill in a contact form or sign up on our website
•    Register for one of our sessions or events
•    Subscribe to our newsletter
•    Volunteer with us
•    Make a donation
•    Contact us directly (e.g., by email or phone)
This may include:
•    Your name and contact details (email, phone number, address)
•    Information about your family or circumstances (shared voluntarily)
•    Records of communication or feedback
•    Donation or payment information (processed securely by third-party providers)
3. How We Use Your Information
We only use your information to:
•    Provide you with the support or services you’ve requested
•    Respond to your queries or feedback
•    Share updates, news, or event invitations (only if you’ve opted in)
•    Improve our services and reach
•    Comply with legal or regulatory obligations
We will never sell your data or share it for marketing purposes.

4. Lawful Basis for Processing
We collect and use your personal data under the following lawful bases:
•    Consent – when you’ve given us clear permission (e.g., signing up for updates)
•    Contract – to deliver services you’ve asked for
•    Legal obligation – if required to keep records or report issues
•    Legitimate interests – to improve our support and operate as a charity

5. Keeping Your Information Safe
We take your privacy seriously. Your data is stored securely and only accessed by those who need it to support you. We use trusted systems and partners to process data, and we regularly review our security practices.

6. Your Rights
You have the right to:
•    Access the personal data we hold about you
•    Ask us to correct or update inaccurate information
•    Request we delete your data (unless we have a legal reason to keep it)
•    Withdraw consent at any time
•    Complain to the Information Commissioner’s Office (ICO) if you're concerned
To exercise any of these rights, email us at connect.parenttoparent@gmail.com

7. Cookies
Our website uses cookies to help us understand how visitors use our site and to improve your experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Services
We may use trusted third parties (like event booking or donation platforms) to process your data. They only access your information to provide their service to us and must meet GDPR standards.

9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with a new revision date.

Thank you for trusting Parent to Parent. We are here to support you—safely, respectfully, and with care.